Terms of service
and privacy policy

1. Scope of Services

KV Logistics provides road transportation and logistics services, including full truck load, part load, inter-regional cargo transportation, project cargo movement, and related transportation/warehousing support.

Every booking is subject to vehicle availability, applicable statutory permissions, and the accuracy and completeness of the cargo details provided by the Consignor/Customer.

2. Acceptance of Consignment

The consignment is accepted for transportation agreed at the time of booking. For consignments involving unusual weight, dimensions, routes, special handling, or other specific requirements, additional charges entirely at the Owner’s/Consignor’s risk, unless otherwise expressly agreed in writing.

3. Booking and Quotation

Freight rates shall be as agreed at the time of booking. For consignments involving unusual weight, dimensions, routes, special handling, or other specific requirements, additional charges and conditions may apply.

A booking shall be considered confirmed only after acceptance of the quotation/booking terms by the concerned parties and subject to vehicle availability.

4. Customer/Consignor Responsibilities

The Consignor/Customer shall provide complete and accurate information regarding the nature, quantity, weight, dimensions, value, destination, and other particulars of the consignment.

The Consignor shall not tender any prohibited, hazardous, inflammable, explosive, illegal, or dangerous goods without prior disclosure to and acceptance by the Transport Company and without complying with all applicable laws and regulations.

5. Liability for Loss, Damage and Unforeseen Events

The Transport Company shall not be responsible for any loss, damage, leakage, breakage, shortage, or deterioration occurring in transit due to accident, Act of God, natural calamity, emergency, war, government action, enemy action, civil commotion, riots, robbery, theft, fire, rain, storm, adverse weather conditions, road conditions, strikes, breakdown, or any other unforeseen circumstances beyond the Company’s reasonable control.

The Company shall not be liable to pay compensation to the underwriters/insurers of the Consignor, Consignee, or their agents except to the extent expressly required under applicable law or an agreed written contract.

6. Contract of Carriage

The terms and conditions printed on the face and/or reverse side of this Consignment Note, together with the forwarding note and other booking documents completed by or on behalf of the Consignor at the time of booking, shall form an integral part of the contract of carriage.

7. Dispatch and Delivery

The Company shall make reasonable efforts to dispatch the goods at the earliest opportunity, either in one lot or in part lots, depending on operational requirements.

Goods shall normally be delivered at the Company’s destination godown/warehouse unless otherwise agreed in writing.

8. Transit Time and Delays

Transit times communicated by the Company are estimated based on normal operating conditions and are not guaranteed unless specifically agreed in writing.

The Company shall not be liable for delays caused by accidents, strikes, road closures, adverse weather, regulatory restrictions, vehicle breakdowns, traffic conditions, government authorities, force majeure events, or other circumstances beyond its control.

9. Loading and Unloading

If the vehicle is required to remain halted for loading or unloading at any location beyond the agreed/free waiting period, applicable detention or vehicle-halt charges shall be payable by the Consignor/Consignee.

10. Detention / Claim-Related Vehicle Charges

If any claim or dispute relating to the goods causes the vehicle to be detained, a charge of ₹2,500 per day per vehicle shall be applicable where such detention is attributable to the Consignor/Consignee.

Any such claim should be raised within 15 days, failing which the claim may be treated as null and void, subject to applicable law.

11. No Responsibility for Delay or Loss Beyond Company’s Control

The Company takes no responsibility for delay, shortage, or loss in transit arising from accidents, strikes, breakdown of vehicles, or any other cause beyond its reasonable control.

12. Delivery Against Receipt

Once delivery of the consignment has been made against a valid receipt/proof of delivery, no subsequent claim shall be entertained except as permitted under applicable law or expressly agreed in writing.

13. Incorrect Declaration / Statutory Liability

The Consignor/Consignee shall be responsible for any incorrect, incomplete, or false declaration relating to the goods.

Any GST, customs, excise, regulatory, penalty, seizure, or other statutory liability arising from incorrect declaration of the goods shall be borne by the Consignor/Consignee responsible for such declaration.

14. Difference in Actual Weight

If any difference is found between the actual weight of the consignment and the weight declared in the G.R./Consignment Note, freight shall be recalculated based on the actual weight, together with an additional 25% charge, where applicable.

15. Shortage

Any shortage attributable to the Company’s handling, where established after investigation, shall be dealt with/recovered in accordance with the Company’s applicable claim procedure and the terms of carriage.

16. Right of Lien / Detention of Goods

The carrier shall have the right to withhold and/or detain the goods at the risk and cost of the Consignor/Consignee until all freight, charges, detention charges, and other amounts due to the Company have been paid.

17. Fire and Insurance

If a loaded vehicle catches fire or goods are destroyed/damaged by fire, the Company shall not be responsible for the loss to the extent the goods were not insured by the Consignor, subject to applicable law and the agreed terms of carriage.

Consignors are advised to obtain appropriate transit insurance for their goods.

18. Liability and Insurance

The Company’s liability for loss or damage shall be subject to the applicable terms of carriage, declared value, agreed liability, and any transit insurance applicable to the consignment.

Claims for uninsured goods shall be limited to ₹50/- only, subject to applicable law.

Where the Consignor has arranged insurance, the Consignor shall be responsible for complying with the requirements of its insurer.

19. Claims Procedure

Any claim relating to delay, shortage, damage, loss, or incomplete documentation must be notified to the Company in writing within 3 days of delivery, or within such other period as may be required by applicable law.

For shortage complaints, the Consignor/Consignee should record the shortage at the time of delivery and obtain the driver’s signature/acknowledgement. Otherwise, the Company may not entertain the complaint, subject to applicable law.

20. Incorrect Declaration of Contents

The Consignor shall be solely responsible for all consequences arising from incorrect or false declaration of the contents, nature, quantity, value, weight, or other particulars of the consignment.

21. Necessary Documents

The Consignor shall provide all documents required for safe and lawful transportation of the goods, including, where applicable, invoices, GST documents, e-way bills, permits, customs documents, excise documents, octroi/local authority documents, and other statutory papers.

Any consequences arising at check posts, customs, excise, octroi, or other authorities due to failure to provide proper documents shall be the responsibility of the Consignor.

22. Alteration in Consignment Receipt

Any alteration or amendment to the Consignment Note/Receipt shall not be accepted unless duly authorised and signed by the booking clerk/authorised Company representative with the required initials/signature.

23. Packing Standards

The Consignor/Consignee shall ensure that the goods are packed adequately and securely in accordance with applicable railway, shipping, transportation, and other prescribed packing standards.

The carrier shall not be responsible for damage resulting from insufficient, defective, or improper packing, subject to applicable law.

24. Prohibited, Dangerous and Hazardous Goods

The carrier will not receive or accept for carriage any inflammable, explosive, dangerous, hazardous, prohibited, or damaging goods unless:

• carriage of such goods is legally permitted;
• the Consignor has informed the carrier before booking;
• the required declaration has been made;
• all applicable government permissions have been obtained; and
• the goods are properly and securely packed according to applicable regulations.

If such goods are booked without proper disclosure or compliance, the carrier may take such action as is reasonably necessary, including refusing, stopping, isolating, destroying, rendering harmless, or otherwise dealing with the goods as required for safety and legal compliance.

The Consignor shall be liable for any loss, damage, destruction, expense, penalty, or liability arising directly or indirectly from the booking or carriage of such goods.

25. Delivery Without G.R.

The Company reserves the right, where applicable, to deliver goods without production of the original G.R./Consignment Note to the party whose name is mentioned in the Consignee column, subject to the Company’s verification and applicable law.

26. Re-booking from Destination

The Company does not undertake any obligation to re-book or arrange onward transportation of goods from the destination unless specifically agreed in writing.

27. Endorsement / Transfer of G.R.

Any person who endorses, transfers, seals, or otherwise assigns the G.R./Consignment Note in favour of any bank or third party shall be responsible for all consequences arising from such action.

28. Open Delivery

Open delivery of packages shall not ordinarily be provided where the Company has not verified or does not have knowledge of the actual contents of the package, particularly where goods were booked on a “said to contain” basis.

Any open delivery shall be subject to applicable law, Company procedure, and the terms agreed at booking.

29. Payment Terms

Freight and other applicable charges shall be payable according to the payment terms agreed at the time of booking or stated in the invoice.

Any delay in payment may result in applicable late-payment, detention, storage, or other charges.

A dispute or claim concerning a consignment shall not automatically suspend payment of undisputed freight or other charges.

30. Cancellation

Cancellation of a confirmed booking may be subject to cancellation charges depending upon the stage of booking, vehicle placement, dispatch, and other costs already incurred by the Company.

Where the vehicle has already been dispatched or committed, the Consignor may be liable for applicable cancellation, detention, or other costs.

31. Customer Responsibility for Compliance

The Consignor/Customer shall comply with all applicable laws, regulations, permits, transportation requirements, tax requirements, documentation requirements, and safety standards relating to the consignment.

32. Claims by Third Parties / Insurers

The Company shall not be liable to the underwriters, insurers, agents, or other third parties of the Consignor/Consignee except to the extent specifically required by applicable law or expressly agreed in writing.

33. Goods Held for Non-Payment

Where freight, storage, detention, or any other amount remains unpaid, the Company may exercise its contractual and legal rights to withhold, detain, or otherwise deal with the goods until payment is received.

34. Jurisdiction

All disputes shall be subject to the jurisdiction of the courts at Varanasi, and no other place, subject to applicable law.

35. Right to Amend Terms

The Company reserves the right to amend or update its terms and conditions from time to time. The terms applicable to a particular consignment shall be those communicated or incorporated into the contract of carriage at the time of booking, subject to applicable law.

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IMPORTANT NOTICE

The carrier will not accept any inflammable, explosive, dangerous, hazardous, illegal, or damaging goods unless permitted by law and properly declared, documented, packed, and secured in accordance with applicable regulations.

The Consignor shall be responsible for all consequences, losses, damages, penalties, expenses, or liabilities arising from incorrect declaration, prohibited goods, inadequate packing, missing documents, or failure to comply with statutory requirements.

For uninsured goods, claims shall be subject to the applicable contractual limitation and applicable law.

All claims regarding shortage, damage, delay, or incomplete documentation should be notified to the Company in writing within 3 days of delivery.

Privacy policy

Information we collect

We collect the details you voluntarily share with us through our enquiry form, email or phone, such as your name, company, phone number, email address, route information and cargo details.

How we use your information

Your information is used only to respond to your enquiry, prepare quotations, execute and track your shipments, raise invoices and meet statutory record-keeping requirements.

Sharing of information

We share the minimum necessary information with drivers, transport partners, insurers and government authorities involved in moving your consignment. We do not sell or rent your personal information to third parties.

Data retention and security

Enquiry and shipment records are retained for as long as needed for operational and legal purposes. We apply reasonable technical and organisational measures to protect the information we hold.

Your choices

You may ask us to correct or delete the personal information we hold about you by writing to rk.singh@kvlogistics.in , kvlogisticsngp@gmail.com. We will act on such requests subject to our legal record-keeping obligations.